BOOKING POLICY

Accommodation Policy

Thank you for considering New Inn Appletreewick for your accommodation needs. Please find below our policies regarding room rates, credit card usage, arrivals and departures, cancellations, insurance, pets, and parking.

Rates:

All rates are quoted per room per night and include VAT and service charges. We use dynamic pricing strategies which means our prices can change during the day or from day to day. The only way to secure a price is to make a booking either via our website or over the telephone. You can view our cancellation policy below.

Credit Cards:

To secure your booking, we require your credit card details but we will not take payment until arrival (unless agreed otherwise). Authorization will be obtained to cover the cost of your stay, and in the event of cancellation, your credit card will be charged accordingly (please refer to our cancellation policy below). Some bookings may require payment at the time of reservation, which will be clearly communicated.

Cancellations:
Room can be cancelled up to midday on the day prior to arrival for a full refund. Cancellations made after this will incur a charge equivalent to the cost of the first night’s stay. You will need to contact the hotel directly to cancel your booking. If you have booking via an online travel agent such as Booking.com or Expedia, you will need to cancel your booking directly through them via their platform.

Insurance:

We recommend obtaining insurance to cover potential costs related to cancellation, curtailment, loss of baggage, personal effects, and money.

Pets:
All of our rooms and the pub is dog friendly. We do not allow any other animals on the premises. We have a maximum of 2 dogs per room  – if you are travelling with more than 2 dogs this would result in booking cancellation and charges in accordance with our cancellation policies. It is imperative that when guests bring their dogs to stay at our hotels, the animals must always be accompanied by their owners. Dogs are not permitted to be left unattended in the rooms or any other area without human supervision. This policy ensures the safety and well-being of both the pets and other guests.

Car Park:

Parking, where available, is complimentary during your stay on a first-come, first-served basis. We cannot reserve any car parking spaces for guests.

Damages and Breakages Policy

We strive to provide a pleasant and comfortable stay for all our guests. In order to maintain the quality of our accommodations and facilities, we enforce the following damages and breakages policy:

1. Smoking Policy: Smoking is strictly prohibited within all of the bedrooms in our pubs  and all indoor areas of the pub premises. Any evidence of smoking within the bedrooms will result in a charge of £200 to cover the costs of deep cleaning and deodorizing the room.
2. Damages to Structure, Furniture, and Fittings: Guests are responsible for any damages caused to the structure, furniture, or fittings within the room during their stay. This includes but is not limited to:
   • Breakage or damage to furniture, such as chairs, tables, lamps, etc. Damage to walls, doors, or other structural elements. Damage to fixtures, such as plumbing, electrical outlets, etc.
   • Stained or damaged carpets and other soft furnishings

The guest will be charged up to the full value it costs to repair, replace or professionally clean the damaged item(s). Charges will be assessed based on the extent of the damage and the cost of repair or replacement. If the guest’s credit card on file is declined or cancelled, we reserve the right to take legal action to recover the incurred costs.

1. Reporting Damages: Guests are required to report any damages or breakages immediately to the pub staff. Failure to report damages may result in additional charges.
2. Inspection: Following check-out, pub staff will conduct a thorough inspection of the room. Any damages or breakages found during this inspection will be documented and charges will be applied accordingly.
3. Dispute Resolution: In the event of any disputes regarding charges for damages or breakages, guests are encouraged to discuss the matter with pub management. We will provide detailed documentation and receipts to support the charges.

Should you have any further inquiries or require clarification on any of our policies, please do not hesitate to contact us directly. We appreciate your attention to these details and look forward to welcoming you to our establishment.